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Answers to the most common questions. Did not find yours? Write to contato@vedik.com.br.
1. What is Vedik and how does it work?
Vedik calculates your chart from where the planets were on the day, at the time and in the city you were born, and you talk to an AI that answers your questions from that chart, including which phase you are in and when it changes. The interpretations are symbolic, for self-knowledge and reflection. Vedik does not replace health, legal or financial professionals.
2. What is the difference between a horoscope and a birth chart?
A horoscope talks about your sign, the same for millions of people. A birth chart starts from the exact day, time and place you were born, so it is yours alone. Vedik reads that chart to help you with your decisions.
3. What is a Vedic birth chart?
It is the chart calculated by the Indian tradition, with the position of the planets at the moment of your birth. The difference from the usual chart is in the calculation, more precise and focused on the time cycles of your life.
4. Is Vedik free?
Creating your chart is free and needs no card. You get 3 credits to talk to VedikAI in the chat, and you can subscribe to a plan if you want to talk more.
5. Can a birth chart made with artificial intelligence be trusted?
The calculation is astronomical, the same an astrologer would do: it uses the position of the planets at your birth. The artificial intelligence comes in for the conversation, translating that into simple language connected to your life.
6. Does Vedik say when something will happen?
It points out favorable time windows, with month and period, for things like changing jobs or making a decision. It does not promise certainty: it shows tendencies so you can decide with more clarity.
7. I do not know my birth time. What now?
The time is usually on the birth certificate, next to the date. If it is not there, look for the hospital record or ask your family. Vedik needs it to create your chart, because the ascendant changes about every 2 hours.
8. What is a credit?
1 credit = 1 question answered in the chat. When you create your free account (Basic plan), you get welcome credits to try it without a card.
9. Do I need to create a password to start?
No. Your account is created with your email as soon as you generate your chart. You set a password later, whenever you want, on the login screen.
10. What are the plans and prices?
Basic: free, with welcome credits. Insight: R$ 39.90/month (or R$ 399/year) with 30 credits per month. Master: R$ 79.90/month (or R$ 799/year) with 65 credits per month. Insight includes 1 combination per month and Master includes 3. Each question uses 1 credit. On the annual plan, you pay the equivalent of 10 months and receive the credits for all 12 months upfront.
11. What if I do not want to subscribe?
You can buy credits in the store, with no subscription. You choose how much to pay, starting at R$ 15 (R$ 1.50 per credit). Credits do not expire. With them you can use everything on the platform: each chat question costs 1 credit, an extra birth chart costs 4 credits and a combination (love or business) costs 10 credits.
12. What is a combination?
It is the reading, theme by theme, of the relationship between you and another person, from both charts. There are two: love, for couples, and business, for a partner, a hire or a partnership. You add the other person's birth data and get the reading. It is included in the Insight and Master plans, and extra combinations (or on any plan) cost 10 credits each. There is no combination for friends and family. You can create that person's chart as an extra chart, which reads only their chart.
13. Which payment methods do you accept?
Credit card, processed by Stripe with encryption. One-off credit purchases also accept boleto (a Brazilian bank slip), and in that case the credits arrive when the boleto clears. Subscriptions are card only. Vedik does not store your card details.
14. How do I cancel my subscription?
In your account, go to the credits/subscription page and click cancel, with no fee and no need to talk to anyone. The plan stays active until the end of the period already paid, and then your account goes back to Basic. If you prefer, write to contato@vedik.com.br.
15. I bought and changed my mind. Can I get a refund?
Yes. Under Brazil's Consumer Protection Code (art. 49), you can withdraw from any purchase within 7 calendar days. Since credits become available as soon as payment is confirmed, the refund is proportional: we return the amount paid minus the credits and services you have already used. If you have not used anything, the refund is full. Email contato@vedik.com.br with the subject "Purchase withdrawal" and we process it within 7 business days through Stripe. Purchases paid by boleto are refunded by bank transfer.
16. How do I delete my account and my data?
You can delete your account directly on the platform. This removes your data permanently, under Brazil's data protection law (LGPD). For any request about your personal data, write to privacidade@vedik.com.br.
17. Does Vedik replace therapy, a doctor or a lawyer?
No. Vedik is a self-knowledge tool with symbolic interpretations. It does not diagnose or give medical, psychological, legal or financial advice, and it points you to the right professional when the subject calls for it. If you are in emotional distress or crisis, call CVV at 188 in Brazil (free, 24h) or your local crisis line.
18. How do I talk to a person?
The official support channel is contato@vedik.com.br. For personal data matters: privacidade@vedik.com.br. For press: imprensa@vedik.com.br. For partnerships: parcerias@vedik.com.br.